Did you ever consider that listening can improve performance because ‘it is the front-end of decision-making’? Bernard Ferrari wrote in The McKinsey Quarterly that strong listening skills make a critical difference in the performance of...Read More

Steven Spielberg‘s movie Lincoln and Doris Kearns Goodwin‘s book from 2005 entitled  Team of Rivals are both respectful appreciations of a quiet man who did extraordinary things.  What are some of the lessons we can...Read More

I had the good fortune of hearing Daniel Goleman and Dan Siegel speak at a recent Institute of Coaching Professional Association conference in Boston.  Mr. Goleman popularized emotional intelligence for managers and Dan Siegel, MD,...Read More