Did you ever consider that listening can improve performance because ‘it is the front-end of decision-making’? Bernard Ferrari wrote in The McKinsey Quarterly that strong listening skills make a critical difference in the performance of senior executives.  Unfortunately, he writes too that few are able to cultivate these necessary skills.  Poor listening skills often ‘short-circuit...Read More

Many months ago I quoted IBM and McKinsey when I wrote about the influence personal behavior has on IT project success and direction.  Recalling those two quotes: According to an IBM study, only 40% of projects meet schedule, budget and quality goals.  Further, they found that the biggest barriers to success are people factors. McKinsey...Read More